Many trends that have emerged since the start of the pandemic are gaining momentum and are contributing to the emergence of new insights in response to the new reality. The transition of a business to an online format and online communications, remote work, digitalization, work life balance, the development of e-commerce – all these trends are reflected in various areas of activity, including the formation of a new concept of online staff training hotel business. Each hotel company organizes online training of new employees for work or retraining of existing staff. All applications related to communication internally and with clients take place on educational platforms: Microsoft Teams, Zoom, Static, Webinar, Moodle. In the industry, this problem is most relevant due to the high turnover of staff (especially the line staff of hotels), hotel enterprises have to regularly conduct training procedures for new employees, as well as dynamic development due to high demand, which entails the constant introduction of new technologies and innovations. The article discusses the theoretical aspects and describes the role of personnel and personnel services in the hospitality industry, which is responsible for human resource management in a hotel enterprise. In connection with the current epidemiological situation in the world, it makes sense to introduce innovative approaches to such an important component of the personnel service as training and retraining of personnel. These implementations must be not only effective, but also safe for the health of all employees.