<?xml version='1.0' encoding='utf-8'?>
<!DOCTYPE article PUBLIC "-//NLM//DTD JATS (Z39.96) Journal Publishing DTD v1.2 20190208//EN" "http://jats.nlm.nih.gov/publishing/1.2/JATS-journalpublishing1.dtd">
<article article-type="research-article" dtd-version="1.2" xml:lang="ru" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><front><journal-meta><journal-id journal-id-type="issn">2408-9346</journal-id><journal-title-group><journal-title>Research result. Business and Service Technologies</journal-title></journal-title-group><issn pub-type="epub">2408-9346</issn></journal-meta><article-meta><article-id pub-id-type="doi">10.18413/2408-9346-2022-8-4-0-7</article-id><article-id pub-id-type="publisher-id">2903</article-id><article-categories><subj-group subj-group-type="heading"><subject>The development of the tourist industry</subject></subj-group></article-categories><title-group><article-title>&lt;strong&gt;Factors in the adoption of the NFC technology in the tourism and hospitality industry&lt;/strong&gt;</article-title><trans-title-group xml:lang="en"><trans-title>&lt;strong&gt;Factors in the adoption of the NFC technology in the tourism and hospitality industry&lt;/strong&gt;</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Tarchokov</surname><given-names>Salim K.</given-names></name><name xml:lang="en"><surname>Tarchokov</surname><given-names>Salim K.</given-names></name></name-alternatives></contrib><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Platov</surname><given-names>Alexey Vladimirovich</given-names></name><name xml:lang="en"><surname>Platov</surname><given-names>Alexey Vladimirovich</given-names></name></name-alternatives><email>aplatov@yandex.ru</email><xref ref-type="aff" rid="aff1" /></contrib><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Udalov</surname><given-names>Denis E.</given-names></name><name xml:lang="en"><surname>Udalov</surname><given-names>Denis E.</given-names></name></name-alternatives></contrib><contrib contrib-type="author"><name-alternatives><name xml:lang="ru"><surname>Podsevalova</surname><given-names>Elena N.</given-names></name><name xml:lang="en"><surname>Podsevalova</surname><given-names>Elena N.</given-names></name></name-alternatives></contrib></contrib-group><aff id="aff1"><institution>Moscow State University of Sports and Tourism</institution></aff><pub-date pub-type="epub"><year>2022</year></pub-date><volume>8</volume><issue>4</issue><fpage>0</fpage><lpage>0</lpage><self-uri content-type="pdf" xlink:href="/media/business/2022/4/ilovepdf_merged_1-89-104.pdf" /><abstract xml:lang="ru"><p>The use of Near Field Communication (NFC) technology in tourism opens up new opportunities for tourists. NFC technology provides cost savings for companies, has a positive effect on the process of forming a tourist experience, promotes and distributes information about tourist destinations. Despite the high potential, there are problems associated with the perception of innovative technologies by consumers. This article examines the factors influencing the adoption of NFC technology by consumers. The aim of the work was to develop and test a theoretical model of the adoption of NFC technology by tourists. According to the number of attributes, nine hypotheses were put forward about their impact on the consumer&amp;#39;s decision-making process on the use of innovative technology. To determine the significance of attributes, a consistent methodology was used, including conducting in-depth semi-structured interviews, compiling a questionnaire and online questioning of tourists. The final stage of the study was the formation of a regression model that determines the strength and significance of the influence of the selected attributes on the adoption of a new technology by consumers. The proposed model has one dependent variable, that is, the consumer&amp;#39;s intention to use the technology and nine independent variables: compatibility, approbability, visibility, relative benefit, speed, reproducibility, satisfaction, manageability, riskiness. Multiple regression analysis has shown that approbability, relative benefit, reproducibility, manageability, and riskiness are significant factors when making a decision about using NFC technology. The discriminant model demonstrated the main differences between consumer groups who are determined to use NFC and those who do not intend to use this technology. The results of the discriminant analysis demonstrated that only approbability, visibility, relative benefit, reproducibility, manageability, riskiness are significant for distinguishing between the two groups. The results of discriminant analysis are consistent with the results of regression analysis. It is determined that the attributes of innovative NFC technology that most significantly affect their acceptance by consumers include the approbability of the technology, the relative benefit of the technology for the consumer, the controllability of the process of using the technology by the consumer.</p></abstract><trans-abstract xml:lang="en"><p>The use of Near Field Communication (NFC) technology in tourism opens up new opportunities for tourists. NFC technology provides cost savings for companies, has a positive effect on the process of forming a tourist experience, promotes and distributes information about tourist destinations. Despite the high potential, there are problems associated with the perception of innovative technologies by consumers. This article examines the factors influencing the adoption of NFC technology by consumers. The aim of the work was to develop and test a theoretical model of the adoption of NFC technology by tourists. According to the number of attributes, nine hypotheses were put forward about their impact on the consumer&amp;#39;s decision-making process on the use of innovative technology. To determine the significance of attributes, a consistent methodology was used, including conducting in-depth semi-structured interviews, compiling a questionnaire and online questioning of tourists. The final stage of the study was the formation of a regression model that determines the strength and significance of the influence of the selected attributes on the adoption of a new technology by consumers. The proposed model has one dependent variable, that is, the consumer&amp;#39;s intention to use the technology and nine independent variables: compatibility, approbability, visibility, relative benefit, speed, reproducibility, satisfaction, manageability, riskiness. Multiple regression analysis has shown that approbability, relative benefit, reproducibility, manageability, and riskiness are significant factors when making a decision about using NFC technology. The discriminant model demonstrated the main differences between consumer groups who are determined to use NFC and those who do not intend to use this technology. The results of the discriminant analysis demonstrated that only approbability, visibility, relative benefit, reproducibility, manageability, riskiness are significant for distinguishing between the two groups. The results of discriminant analysis are consistent with the results of regression analysis. It is determined that the attributes of innovative NFC technology that most significantly affect their acceptance by consumers include the approbability of the technology, the relative benefit of the technology for the consumer, the controllability of the process of using the technology by the consumer.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>NFC</kwd><kwd>tourism</kwd><kwd>innovation</kwd><kwd>adoption</kwd></kwd-group><kwd-group xml:lang="en"><kwd>NFC</kwd><kwd>tourism</kwd><kwd>innovation</kwd><kwd>adoption</kwd></kwd-group></article-meta></front><back><ref-list><title>Список литературы</title><ref id="B1"><mixed-citation>Ajzen, I. (1991), &amp;ldquo;The theory of planned behavior&amp;rdquo;, Organizational Behavior and Human Decision Processes, Vol. 50, 2, рр. 179-211.</mixed-citation></ref><ref id="B2"><mixed-citation>Bandura, A. (1977), &amp;ldquo;Self-efficacy: toward a unifying theory of behavioral change&amp;rdquo;, Psychological Review, Vol. 84, 2, рр.191.</mixed-citation></ref><ref id="B3"><mixed-citation>Bateson, J. E. G. (1985), &amp;ldquo;Self-Service Consumer: An Exploratory Study, Journal of Retailing, Vol. 61, рр. 49&amp;ndash;76.</mixed-citation></ref><ref id="B4"><mixed-citation>Carr, Jr., V. H. (1999), Technology adoption and diffusion. The Learning Center for Interactive Technology, [Online], available at: &amp;nbsp;http://www.au.af.mil/au/awc/awcgate/innovation/adoptiondiffusion.htm (Accessed 10.10.2022).</mixed-citation></ref><ref id="B5"><mixed-citation>Compeau, D. R. and Higgins, C. A. (1995), &amp;ldquo;Computer selfefficacy: Development of a measure and initial test&amp;rdquo;, MIS quarterly, Vol. 3, 19, 2, рр.189.</mixed-citation></ref><ref id="B6"><mixed-citation>Dabholkar, P. A. (1996), &amp;ldquo;Consumer evaluations of new technology-based self-service options: An investigation of alterantive models of service quality&amp;rdquo;, International Journal of Research in Marketing, Vol. 13, рр.28&amp;ndash;51.</mixed-citation></ref><ref id="B7"><mixed-citation>Dabholkar, P. A., Bagozzi, R. P. (2002), &amp;ldquo;An attitudinal model of technology-based selfservice. moderating effects of consumer traits and situational factors&amp;rdquo;, Journal of the Academy of Marketing Science, Vol. 3, 30, рр. 184-201.</mixed-citation></ref><ref id="B8"><mixed-citation>Davis, F. D. (1989), &amp;ldquo;Perceived Usefulness, perceived Ease of use, and User Acceptance of Information Technology&amp;rdquo;, MIS Quarterly, Vol. 13, рр. 319&amp;ndash;340.</mixed-citation></ref><ref id="B9"><mixed-citation>Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), &amp;ldquo;User acceptance of computer technology: a comparison of two theoretical models&amp;rdquo;, Management Science, Vol. 35, 8, рр. 982-1003.</mixed-citation></ref><ref id="B10"><mixed-citation>Egger, R. (2013), &amp;ldquo;The impact of near ﬁeld communication on tourism&amp;rdquo;, Journal of Hospitality and Tourism Technology, Vol. 4, 2, рр.119-133.</mixed-citation></ref><ref id="B11"><mixed-citation>Evans, K. R. and Brown, S. W. (1988), &amp;ldquo;Strategic options for service delivery systems&amp;rdquo;, Proceedings of the AMA Summer educators&amp;rsquo; conference, Chicago, рр. 207&amp;ndash;212.</mixed-citation></ref><ref id="B12"><mixed-citation>Fishbein, M. and Ajzen, I. (1977), &amp;ldquo;Belief, attitude, intention, and behavior: an introduction to theory and research&amp;rdquo;, Philosophy and Rhetoric, Vol. 10, 2, рр. 130-132.</mixed-citation></ref><ref id="B13"><mixed-citation>Gilder, G. (1993), &amp;ldquo;Metcalfe&amp;#39;s law and legacy&amp;rdquo;, Forbes ASAP, 13. [Online], available at: &amp;nbsp;https://www.discovery.org/a/41/ (Accessed 10.10.2022).</mixed-citation></ref><ref id="B14"><mixed-citation>Han, H., Park, A., Chung, N. and Lee, K.J. (2016), &amp;ldquo;A near ﬁeld communication adoption and its impact on Expo visitors&amp;rsquo; behavior&amp;rdquo;, International Journal of Information Management, Vol. 36, 6, рр. 1328-1339.</mixed-citation></ref><ref id="B15"><mixed-citation>Ivars-Baidal, J.A., Celdr&amp;aacute;n-Bernabeu, M.A., Maz&amp;oacute;n, J.N. and Perles-Ivars, &amp;Aacute;.F. (2017), &amp;ldquo;Smart destinations and the evolution of ICTs: a new scenario for destination management?&amp;rdquo;, Current Issues in Tourism, Vol. 22,13, рр.1581-1600.</mixed-citation></ref><ref id="B16"><mixed-citation>Lee, M. C. (2009), &amp;ldquo;Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit&amp;rdquo;, Electronic Commerce Research and Applications, Vol. 3, 8, рр. 130-141.</mixed-citation></ref><ref id="B17"><mixed-citation>Leonard-Barton, D., and Deschamps, I. (1988), &amp;ldquo;Managerial influence in the implementation of new technology&amp;rdquo;, Management Science, Vol. 34, рр. 1252-1265.</mixed-citation></ref><ref id="B18"><mixed-citation>Meuter, M. L., Bitner, M. J., Ostrom, A. L., Brown, S.W. (2005), &amp;ldquo;Choosing among Alternative Service Deliversy Modes: An Investigation of Customer Trial of Self-Service Technologies&amp;rdquo;, Journal of Consumer Marketing, Vol. 69, рр. 61&amp;ndash;83.</mixed-citation></ref><ref id="B19"><mixed-citation>Museli, A. and Navimipour, N.J. (2018), &amp;ldquo;A model for examining the factors impacting the near ﬁeld communication technology adoption in organizations&amp;rdquo;, Kybernetes, Vol. 47, 7, рр. 1378-1400.</mixed-citation></ref><ref id="B20"><mixed-citation>Pierdicca, R., Paolanti, M. and Frontoni, E. (2019), &amp;ldquo;eTourism: ICT and its role for tourism management&amp;rdquo;, Journal of Hospitality and Tourism Technology, Vol. 10, 1, рр. 90-106.</mixed-citation></ref><ref id="B21"><mixed-citation>Platov, A., Kalemulloev, M., Zikirova, S., and Lysoivanenko, E. (2021), &amp;ldquo;Building the tourist experience of visitors to sustainable smart tourist destinations&amp;rdquo;, SHS Web of Conferences 94. 04007&amp;nbsp;&amp;nbsp;</mixed-citation></ref><ref id="B22"><mixed-citation>[Online], available at:: https://doi.org/10.1051/shsconf/20219404007 (Accessed 10.10.2022).</mixed-citation></ref><ref id="B23"><mixed-citation>Platov, A.V., Petrash, E.V., Silaeva, A.A. (2022), &amp;ldquo;The role of smart technologies in shaping the experience of visitors to sustainable tourism destinations&amp;rdquo;, Research Result. Business and service technologies, Vol. 8, 1, рр. 12-24.</mixed-citation></ref><ref id="B24"><mixed-citation>Rogers, E. M. (2003), Diffusion of Innovations, 5th еd. New York, Free Press, 551 p.</mixed-citation></ref><ref id="B25"><mixed-citation>Rogers, E. M. and Shoemaker, F. F. (1971), Communication of innovations: A cross- cultural approach, Free Press, New York, 476 р.</mixed-citation></ref><ref id="B26"><mixed-citation>Rotter, J. B. (1966). &amp;ldquo;Generalized expectancies for internal versus external control of reinforcement&amp;rdquo;, Psychological Monographs: General and Applied, Vol. 80, 1, рр. 1.</mixed-citation></ref><ref id="B27"><mixed-citation>Trocchia, P. J. and Janda, S. (2000), &amp;ldquo;A phenomenological investigation of internet usage among older individuals, Journal of Consumer Marketing, Vol. 17, рр. 605&amp;ndash;616.</mixed-citation></ref><ref id="B28"><mixed-citation>Van der Heijden, H. (2003), &amp;ldquo;Factors influencing the usage of Websites: the case of a generic portal in The Netherlands&amp;rdquo;, Information and Management, Vol. 6, 40, рр. 541-549.</mixed-citation></ref><ref id="B29"><mixed-citation>Venkatesh, V. (2000), &amp;ldquo;Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model&amp;rdquo;, Information Systems Research, Vol. 4, 11, рр. &amp;nbsp;342-365.</mixed-citation></ref><ref id="B30"><mixed-citation>Venkatesh, V., Morris, M. G., Davis, G. B. et al. (2003), &amp;ldquo;User acceptance of information technology: Toward a unified view&amp;rdquo;, MIS Quarterly, Vol. 3, 27, рр. 425-478.</mixed-citation></ref><ref id="B31"><mixed-citation>Wang, W. (2019), &amp;ldquo;The inﬂuence of perceived technological congruence of smartphone application and air travel experience on consumers&amp;rsquo; attitudes toward price change and adoption&amp;rdquo;, Journal of Hospitality and Tourism Technology, Vol.10, 2, рр.122-135.</mixed-citation></ref><ref id="B32"><mixed-citation>Wu, J. H., Wang, S. C. (2005), &amp;ldquo;What drives mobile commerce? An empirical evaluation of the revised technology acceptance model&amp;rdquo;, Information &amp;amp; Management, Vol. 5, 42, рр.719-729.</mixed-citation></ref></ref-list></back></article>