2408-9346Research result. Business and Service Technologies2408-9346DOI: 10.18413/2408-9346-2015-1-3-66-75320PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIESSERVICEOLOGY AS A HUMAN SCIENCE AND THE SCIENCE OF HUMAN NEEDSSERVICEOLOGY AS A HUMAN SCIENCE AND THE SCIENCE OF HUMAN NEEDSSlinkovaOlga KonstantinovnaSlinkovaOlga Konstantinovnaslinkova@bsu.edu.ruPastukhovaDarya AlexandrovnaPastukhovaDarya AlexandrovnaPastukhovaD@mail.ruBelgorod State National Research University20151300

The article covers some features of a scientific discipline of «Serviceology» and its role in the training of future services specialists. The authors discuss the necessity of systematization of scientific knowledge about the human being from the perspective of serviceology. They also reveal the social and natural integrity of the human being, propose and describe the model of a «services consuming person».

The article covers some features of a scientific discipline of «Serviceology» and its role in the training of future services specialists. The authors discuss the necessity of systematization of scientific knowledge about the human being from the perspective of serviceology. They also reveal the social and natural integrity of the human being, propose and describe the model of a «services consuming person».

Serviceologymodel of human beingneedsexpectationsvaluesgoals of personalityServiceologymodel of human beingneedsexpectationsvaluesgoals of personalityСписок литературыNick Wu Pchelitskaya. Theories of Motivation. Theory X, Y, Z https://pchelitskaya.wordpress.com (date of access: September 15, 2015)Yerasov, B. S. Social Cultural Studies: Textbook / B.S. Yerasov. – Ed. 3rd, ext. and rev. M.: Aspect Press, 2000.Lindstrom, M. Buyology: Truth and Lies About Why We Buy [trans. from English. E. Falyuk]. M.: Eksmo, 2010.Maklakov, A. G. General Psychology. SPb.: Peter, 2001. – 592 p.Slinkova, O.K. A Systematic Approach to the Study of Motivation and Organizational Culture: problem statement/ O.K. Slinkova. Novosibirsk: Publishing House of SB RAS, 2005.Slinkova, O. K. Expectation as a Factor of Motivation: Reforming the System of Modern Enterprise Management: Proceedings of the V International scientific and practical conference.  Penza: RIO PGSKHA, 2005.Slobodchikov, V. I. Human Psychology. Introduction to the Psychology of Subjectivity: Proc. Benefit / V.I. Slobodchikov, E.I. Isaev. Publisher PSTGU 2013.Udaltsovа, M.V. Servisologiya. Man and his Needs: Textbook. / M.V. Udaltsova, E.V. Naumova.  M.: «Omega-L»Publishing House, 2011. 105 p.Kjell, L. Ziegler, D. Theories of Personality. Library of the Institute of positive psychotherapy: www.Ippt.ru (date of access: September 15, 2015)Chepurin, M.N. The Course of Economic Theory: Textbook / M.N. Chepurin, E.A. Kisileva. Kirov: «ASA», 2006.Rokeach, M. The nature of human values. N. Y.: Free Press, 1977.