2408-9346Research result. Business and Service Technologies2408-9346352PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIESPERSONAL AND BUSINESS QUALITIES OF THE HEAD OF THE SERVICE COMPANYPERSONAL AND BUSINESS QUALITIES OF THE HEAD OF THE SERVICE COMPANYDoroninaNatalia NikolaevnaDoroninaNatalia Nikolaevnadoronina@bsuedu.ruAmelchenkoMarina AlexandrovnaAmelchenkoMarina Alexandrovnaamelchenko@bsu.edu.ruBelgorod State National Research University20151100

The article presents the results of the research into manager’s personal and professional qualities. The research was performed at the premises of Exterior Plus Ltd. service industries enterprise based in Belgorod. With the help of psychodiagnostic methods, the authors have analyzed the expression of manager’s personal and professional qualities and proposed a number of recommendations aimed at improving the productivity of his/ her administrative activity.

The article presents the results of the research into manager’s personal and professional qualities. The research was performed at the premises of Exterior Plus Ltd. service industries enterprise based in Belgorod. With the help of psychodiagnostic methods, the authors have analyzed the expression of manager’s personal and professional qualities and proposed a number of recommendations aimed at improving the productivity of his/ her administrative activity.

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