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PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIES

On the development of the communicative competencies of service specialists

Volume 7, Issue №3, 2021
The transition to a digital economy is an objective reality of our days. The concept of the digital economy is associated with the transformation of the value system (increasing ...

Financial monitoring of a hotel business as a tool for making management decisions

Volume 7, Issue №2, 2021
The relevance of the use of financial monitoring in the hotel industry is determined by the difficulties of modern business in the Russian Federation. These difficulties require early ...

Methodological approaches to the development of a system of indicators for assessing the quality of sports services (using the example of sports events)

Volume 7, Issue №2, 2021
Under current conditions, the sports services industry is developing rapidly: the number of organizations providing sports services is increasing, the number and scale of sports events is growing, and ...

Typology of models for the development of retail network services

Volume 7, Issue №2, 2021
Current conditions for the development of the trade industry are subject to macroeconomic factors and this certainly affects the transformation of services provided by retail trade networks. In this ...

COVID-19: passenger demand slump due to international travel restrictions

Volume 7, Issue №1, 2021
The global COVID-19 pandemic, national restrictions and an unprecedented drop in passenger demand around the world have resulted in airlines canceling flights, laying off staff, seeking financial support and ...

The nature and resolution of conflict situations in the service industries in the context of using a humane approach and humanitarian technologies

Volume 7, Issue №1, 2021
In the service industries, the most important component of the ongoing business processes is the interaction with customers, so conflicts are not uncommon here. The specifics of conflicts in ...

Current state and trends of catering development in the Russian Federation

Volume 6, Issue №4, 2020
Urbanization of the urban population has contributed to the emergence of catering in the Russian market of public catering services. The positive experience of its implementation in foreign countries, ...

Outsourcing as a way to increase the competitiveness of hotel businesses

Volume 6, Issue №3, 2020
The relevance of the study of the problems addressed is determined by the need to revise and improve the established concepts of hotel management. In the context of ...

Globalization of world economic processes and its impact on the development of service services: a structural mechanism for segmenting consumer preferences in the Russian consumer market

Volume 6, Issue №2, 2020
The relevance of the study of the problems addressed is determined by the establishment of the influence of the globalization process of world economic systems (market) on the formation ...

Analysis of the fast food market in Kazakhstan

Volume 6, Issue №1, 2020
The role of LSM (local store marketing) in the development of the fast food market is very important. It is a marketing service that can be used to properly ...

Digital marketing in the field of service and tourism as a tool for the development of digital economy

Volume 6, Issue №1, 2020
The need for socio-economic development of the Russian Federation and increasing its competitiveness in the world market made it expedient to digitally transform production and social processes. There are ...

Communicative competence as a basis for providing a high level of service in the hospitality sector

Volume 5, Issue №4, 2019
Hospitality is a kind of activity where the professional communication skills of the staff, their ability to build communication with completely different people in an infinite number of situations ...

Development of multifunctional centers of state and municipal services in 2007-2018 and their integration with e-government

Volume 5, Issue №3, 2019
The article discusses the activities of the multifunctional centers specializing in the provision of state and municipal services in 2007-2018.Their peculiarity lies in the so-called principle of "one window", ...

Development of the industry of public catering of the region (on the example of the Belgorod region)

Volume 4, Issue №3, 2018
For ensuring sustainable development of the industry of public catering there is a need for improvement of activity of the enterprises of food, introduction of new formats of the ...

MARKETING TECHNOLOGIES FOR STUDYING THE FACTORS OF DEVELOPMENT OF THE SANATORIUM-RESORT COMPLEX OF THE REGIONS OF RUSSIA

Volume 3, Issue №3, 2017
The article considers the problems of development of sanatorium-resort complex on the example of Privolzhsky Federal District. At present, the problem of studying the factors of the development of industries ...

SYSTEMATIZATION OF FACTORS OF DEVELOPMENT OF RESTAURANT BUSINESS IN SPECIAL ECONOMIC CONDITIONS

Volume 3, Issue №3, 2017
The analysis of the environment serves as a tool by which developers of the restaurant business development trends control external factors relative to the enterprise, which allows to detect potential ...

EVALUATION OF THE QUALITY SYSTEM OF TRADE SERVICE IN RETAIL BUSINESSES AND ITS RATIONALE

Volume 3, Issue №2, 2017
The article is devoted to the quality of customer service in retail outlets. We discuss various approaches to the quality of trade service proposed by scientists from Russia and abroad. ...

POSSIBILITIES OF JOINT USE OF QUALITY MANAGEMENT METHODS AT TECHNICAL SERVICE ENTERPRISES

Volume 3, Issue №2, 2017
The enterprise needs to organize its activities so that at a sufficiently high level of quality of products to reduce the cost of quality. Here, quality management measures are needed, ...

DEVELOPING A SYSTEM OF INDICATORS OF MANAGEMENT EFFECTIVENESS IN THE RESTAURANT BUSINESS

Volume 3, Issue №2, 2017
Increasing the efficiency of the restaurant business development as an independent system of a trade and production complex and an important sector of the country's economy is associated with improving ...

THE MARKET OF HEALTH-RESORT SERVICES AS A FACTOR OF SUSTAINABLE DEVELOPMENT OF THE REGION

Volume 3, Issue №2, 2017
Relevance. To date, the development of the market of health-resort services is of great importance for the health of our country. Modern healthcare is a complex of measures of treatment, ...
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