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PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIES

Globalization of world economic processes and its impact on the development of service services: a structural mechanism for segmenting consumer preferences in the Russian consumer market

Volume 6, Issue №2, 2020
The relevance of the study of the problems addressed is determined by the establishment of the influence of the globalization process of world economic systems (market) on the formation ...

Analysis of the fast food market in Kazakhstan

Volume 6, Issue №1, 2020
The role of LSM (local store marketing) in the development of the fast food market is very important. It is a marketing service that can be used to properly ...

Digital marketing in the field of service and tourism as a tool for the development of digital economy

Volume 6, Issue №1, 2020
The need for socio-economic development of the Russian Federation and increasing its competitiveness in the world market made it expedient to digitally transform production and social processes. There are ...

Communicative competence as a basis for providing a high level of service in the hospitality sector

Volume 5, Issue №4, 2019
Hospitality is a kind of activity where the professional communication skills of the staff, their ability to build communication with completely different people in an infinite number of situations ...

Development of multifunctional centers of state and municipal services in 2007-2018 and their integration with e-government

Volume 5, Issue №3, 2019
The article discusses the activities of the multifunctional centers specializing in the provision of state and municipal services in 2007-2018.Their peculiarity lies in the so-called principle of "one window", ...

Development of the industry of public catering of the region (on the example of the Belgorod region)

Volume 4, Issue №3, 2018
For ensuring sustainable development of the industry of public catering there is a need for improvement of activity of the enterprises of food, introduction of new formats of the ...

SYSTEMATIZATION OF FACTORS OF DEVELOPMENT OF RESTAURANT BUSINESS IN SPECIAL ECONOMIC CONDITIONS

Volume 3, Issue №3, 2017
The analysis of the environment serves as a tool by which developers of the restaurant business development trends control external factors relative to the enterprise, which allows to detect potential ...

MARKETING TECHNOLOGIES FOR STUDYING THE FACTORS OF DEVELOPMENT OF THE SANATORIUM-RESORT COMPLEX OF THE REGIONS OF RUSSIA

Volume 3, Issue №3, 2017
The article considers the problems of development of sanatorium-resort complex on the example of Privolzhsky Federal District. At present, the problem of studying the factors of the development of industries ...

EVALUATION OF THE QUALITY SYSTEM OF TRADE SERVICE IN RETAIL BUSINESSES AND ITS RATIONALE

Volume 3, Issue №2, 2017
The article is devoted to the quality of customer service in retail outlets. We discuss various approaches to the quality of trade service proposed by scientists from Russia and abroad. ...

DEVELOPING A SYSTEM OF INDICATORS OF MANAGEMENT EFFECTIVENESS IN THE RESTAURANT BUSINESS

Volume 3, Issue №2, 2017
Increasing the efficiency of the restaurant business development as an independent system of a trade and production complex and an important sector of the country's economy is associated with improving ...

THE MARKET OF HEALTH-RESORT SERVICES AS A FACTOR OF SUSTAINABLE DEVELOPMENT OF THE REGION

Volume 3, Issue №2, 2017
Relevance. To date, the development of the market of health-resort services is of great importance for the health of our country. Modern healthcare is a complex of measures of treatment, ...

POSSIBILITIES OF JOINT USE OF QUALITY MANAGEMENT METHODS AT TECHNICAL SERVICE ENTERPRISES

Volume 3, Issue №2, 2017
The enterprise needs to organize its activities so that at a sufficiently high level of quality of products to reduce the cost of quality. Here, quality management measures are needed, ...

SOCIAL APPROACH TO THE SYSTEM OF ARRANGING ACTIVITIES OF THE SERVICE INDUSTRIES

Volume 2, Issue №2, 2016
The sphere of service is a complex and constantly changing system. The main perception of the service industry activity has to pass through understanding of the client and lack of ...

METHODOLOGICAL APPROACHES TOWARDS DETERMINATION

Volume 1, Issue №1, 2014
The article covers the methodology of assessing efficiency of management in the sphere of public catering with account of the functional link between public catering, agribusiness, food industries, restaurant business, ...

FINANCIAL PLANNING AT TRADE ENTERPRISES AS A FUNCTION OF STRATEGIC MANAGEMENT

Volume 1, Issue №1, 2014
The article describes and specifies the role of financial planning at trade commercial enterprises. The author considers the financial system models and the needs of the non-financial sector in selecting ...

IMPROVEMENT OF QUALITY IN SERVICE INDUSTRIES

Volume 1, Issue №1, 2014
In the article, the author discusses the existing systems of rendering services, gives focus on the selection of optimal system to improve the quality of services, and describes the principles ...

EVOLUTION OF INDUSTRIAL MANAGEMENT AND ITS FEATURE IN THE SERVICES SECTOR

Volume 1, Issue №1, 2015
The article examines trends and problems of industrial management. The authors discuss the need to systematize scientific ideas about the content of industrial management as a sphere of scientific knowledge ...

PERSONAL AND BUSINESS QUALITIES OF THE HEAD OF THE SERVICE COMPANY

Volume 1, Issue №1, 2015
The article presents the results of the research into manager’s personal and professional qualities. The research was performed at the premises of Exterior Plus Ltd. service industries enterprise based in ...

THE ASPECTS OF MARKETING DECISION-MAKING IN INVENTORY MANAGEMENT IN THE WHOLESALE TRADE

Volume 1, Issue №1, 2015
Тhe article considers the economic aspects of marketing decision-making in the field of inventory management in the wholesale trade, the possibilities of practical application of the model approach to inventory ...

SERVICEOLOGY AS A HUMAN SCIENCE AND THE SCIENCE OF HUMAN NEEDS

Volume 1, Issue №3, 2015
The article covers some features of a scientific discipline of «Serviceology» and its role in the training of future services specialists. The authors discuss the necessity of systematization of scientific ...
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