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PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIES

Impact of organizational and technological models of the “Factory of the future” production on labor productivity

Volume 9, Issue №3, 2023
Throughout the industrial era, one of the most important problems that need to be tackled is the growth of labor productivity, which ensures the growth of production volume and ...

A model of segmentation of restaurant customers in the digital economy

Volume 9, Issue №3, 2023
In the conditions of digital transformation of the catering market, restaurants need to know the typical behavioural patterns of consumers of restaurant services in order to choose the most ...

True cost restaurant digitalization strategies

Volume 9, Issue №2, 2023
Two key trends are currently influencing the activities of public catering enterprises in Russia: a decrease in the purchasing power of the population and the development of a digital ...

Analysis of the investment attractiveness of the real estate sector under sanctions

Volume 9, Issue №2, 2023
For many decades, solving problems in the field of investment attractiveness has been of great interest and demand at both the micro and macro levels. After all, the development ...

Consumer loyalty: a critical analysis of approaches towards definition

Volume 9, Issue №2, 2023
Consumer loyalty is a key factor determining the ability of a brand to bring stable and long-term income to its owner. For this reason, firms pay great attention to ...

On the issue of developing the competencies necessary for a modern specialist

Volume 9, Issue №1, 2023
The formation and development of digital competencies today is an urgent task, since in modern conditions only if they are available, successful life of citizens and the formation of ...

The use of outsourcing in the hotel business

Volume 9, Issue №1, 2023
In the situation of the financial crisis and the expansion of the hotel business in accordance with the federal project «Development of tourism infrastructure», further tightening of competition in ...

Mechanisms of personnel policy used in the activities of the hotel enterprise "Priokskaya Hotel" (Kaluga)

Volume 9, Issue №1, 2023
Employees of the hospitality industry directly help to sell hotel products and the quality of hotel services depends on the professionalism of the staff. For visitors to hotels and ...

Scientific and applied foundations for the development of lean technologies in educational organizations of the region

Volume 8, Issue №4, 2022
The purpose of the article is to study the features of using lean production tools in educational organizations, to consider the practice of forming and implementing a lean production ...

The mechanism of digital transformation of small business subjects

Volume 8, Issue №3, 2022
Currently, the digital transformation of a business is the main direction for increasing its efficiency, while for small businesses these processes are difficult to implement, since they occur separately, ...

Organizational and economic mechanism for improving the quality of tourism services in the new normal

Volume 8, Issue №3, 2022
Recent years have been extremely challenging for the tourism industry in terms of the impact of the COVID-19 pandemic. A sharp decline in tourist flows has led to a ...

Challenge of methodology for calculation of innovation activity indicators

Volume 8, Issue №2, 2022
The methodology for calculating the indicators of innovation activity by country, region and its participants is based on established practice. Comparison of innovation activity indicators, innovation indices and innovative ...

Factors influencing the development of retail network services

Volume 8, Issue №2, 2022
The pertinence of the study stems from the importance of considering the factors of the internal and external environment for the formation and implementation of measures to develop the ...

Main approaches to the formation of state policy in the field of quality

Volume 8, Issue №1, 2022
The state policy in the field of quality has a significant impact on the competitiveness of enterprises and their entry into world markets. An important task in the development ...

On the development of the communicative competencies of service specialists

Volume 7, Issue №3, 2021
The transition to a digital economy is an objective reality of our days. The concept of the digital economy is associated with the transformation of the value system (increasing ...

Financial monitoring of a hotel business as a tool for making management decisions

Volume 7, Issue №2, 2021
The relevance of the use of financial monitoring in the hotel industry is determined by the difficulties of modern business in the Russian Federation. These difficulties require early ...

Typology of models for the development of retail network services

Volume 7, Issue №2, 2021
Current conditions for the development of the trade industry are subject to macroeconomic factors and this certainly affects the transformation of services provided by retail trade networks. In this ...

Methodological approaches to the development of a system of indicators for assessing the quality of sports services (using the example of sports events)

Volume 7, Issue №2, 2021
Under current conditions, the sports services industry is developing rapidly: the number of organizations providing sports services is increasing, the number and scale of sports events is growing, and ...

The nature and resolution of conflict situations in the service industries in the context of using a humane approach and humanitarian technologies

Volume 7, Issue №1, 2021
In the service industries, the most important component of the ongoing business processes is the interaction with customers, so conflicts are not uncommon here. The specifics of conflicts in ...

COVID-19: passenger demand slump due to international travel restrictions

Volume 7, Issue №1, 2021
The global COVID-19 pandemic, national restrictions and an unprecedented drop in passenger demand around the world have resulted in airlines canceling flights, laying off staff, seeking financial support and ...
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