Recruitment and onboarding of personnel for hospitality industry businesses: a regional perspective
When starting a new job, many employees face numerous challenges. These can include a lack of necessary information (e.g., about work procedures, the fundamentals of corporate culture, etc.), difficult interpersonal relationships within the team, an unfamiliar work schedule, and many other situations. If these problems cannot be solved at enterprise level, it can lead to dismissals, a decline in work quality and a deterioration in the internal psychological climate. The relevance of this research topic is due to the fact that many state-owned businesses and commercial organizations still lack even basic adaptation programs. Unfortunately, the importance of career guidance and adaptation programs for employees is not yet taken seriously enough by HR departments. Despite extensive international experience in using adaptation techniques, domestic HR professionals are only just beginning to adopt them. This trend is quite evident in the regional hotel market. This study focuses on hotel enterprises in the city of Orel. A survey method was employed. The first stage of the study involved examining regional experience in recruiting and selecting personnel for hotel enterprises. First, the recruitment criteria used by Oryol hotels were examined. The professional skills prioritised during recruitment were identified. A labour market analysis was conducted. Traditional and innovative recruitment methods used by Oryol hotels were studied. The most popular selection methods were then identified. The causes of staff turnover at Oryol hotels were then determined. The study also identified the challenges that new employees face during their initial employment. The onboarding process for new employees at the hotels was examined. The onboarding technologies, activities and types used at Oryol hotels were identified. The onboarding technologies and the stages at which they are applied were examined. The employees responsible for onboarding were also identified. The study concluded that modern hotels should pay special attention to their recruitment, selection and onboarding procedures. Furthermore, integrating new employees into organisational life can significantly boost the creative potential and engagement of existing employees with the corporate culture.
Kozlova, V. A. (2025), “Recruitment and onboarding of personnel for hospitality industry businesses: a regional perspective”, Research Result. Business and Service Technologies, 11 (4), pp.
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