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PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIES

Production service as a special type of development of a municipality in the context of a new reality

Volume 10, Issue №1, 2024
In the conditions of the new reality and progressive development of the municipal economy, there is a need to create natural and high-quality products that had no analogues earlier ...

New information technology systems in the field of car- service

Volume 10, Issue №1, 2024
In today's car-service market, the development and implementation of innovations in information technology for motor transport enterprises has become necessary to solve many problems that require automation of technical ...

Optimization of direct sales of the hotel based on the concept of business process management

Volume 10, Issue №1, 2024
The introduction of innovative technologies in the hospitality industry leads to a transformation of the working methods of hotels and other accommodation facilities. These changes are related to the ...

Regulation of restaurant business development in the conditions of the current unstable situation in Donbass

Volume 9, Issue №4, 2023
The relationship between the state and the economy is one of the central problems, because the state performs the most important and diverse functions in the economic system. The ...

Impact of organizational and technological models of the “Factory of the future” production on labor productivity

Volume 9, Issue №3, 2023
Throughout the industrial era, one of the most important problems that need to be tackled is the growth of labor productivity, which ensures the growth of production volume and ...

A model of segmentation of restaurant customers in the digital economy

Volume 9, Issue №3, 2023
In the conditions of digital transformation of the catering market, restaurants need to know the typical behavioural patterns of consumers of restaurant services in order to choose the most ...

True cost restaurant digitalization strategies

Volume 9, Issue №2, 2023
Two key trends are currently influencing the activities of public catering enterprises in Russia: a decrease in the purchasing power of the population and the development of a digital ...

Consumer loyalty: a critical analysis of approaches towards definition

Volume 9, Issue №2, 2023
Consumer loyalty is a key factor determining the ability of a brand to bring stable and long-term income to its owner. For this reason, firms pay great attention to ...

Analysis of the investment attractiveness of the real estate sector under sanctions

Volume 9, Issue №2, 2023
For many decades, solving problems in the field of investment attractiveness has been of great interest and demand at both the micro and macro levels. After all, the development ...

On the issue of developing the competencies necessary for a modern specialist

Volume 9, Issue №1, 2023
The formation and development of digital competencies today is an urgent task, since in modern conditions only if they are available, successful life of citizens and the formation of ...

The use of outsourcing in the hotel business

Volume 9, Issue №1, 2023
In the situation of the financial crisis and the expansion of the hotel business in accordance with the federal project «Development of tourism infrastructure», further tightening of competition in ...

Mechanisms of personnel policy used in the activities of the hotel enterprise "Priokskaya Hotel" (Kaluga)

Volume 9, Issue №1, 2023
Employees of the hospitality industry directly help to sell hotel products and the quality of hotel services depends on the professionalism of the staff. For visitors to hotels and ...

Scientific and applied foundations for the development of lean technologies in educational organizations of the region

Volume 8, Issue №4, 2022
The purpose of the article is to study the features of using lean production tools in educational organizations, to consider the practice of forming and implementing a lean production ...

The mechanism of digital transformation of small business subjects

Volume 8, Issue №3, 2022
Currently, the digital transformation of a business is the main direction for increasing its efficiency, while for small businesses these processes are difficult to implement, since they occur separately, ...

Organizational and economic mechanism for improving the quality of tourism services in the new normal

Volume 8, Issue №3, 2022
Recent years have been extremely challenging for the tourism industry in terms of the impact of the COVID-19 pandemic. A sharp decline in tourist flows has led to a ...

Factors influencing the development of retail network services

Volume 8, Issue №2, 2022
The pertinence of the study stems from the importance of considering the factors of the internal and external environment for the formation and implementation of measures to develop the ...

Challenge of methodology for calculation of innovation activity indicators

Volume 8, Issue №2, 2022
The methodology for calculating the indicators of innovation activity by country, region and its participants is based on established practice. Comparison of innovation activity indicators, innovation indices and innovative ...

Main approaches to the formation of state policy in the field of quality

Volume 8, Issue №1, 2022
The state policy in the field of quality has a significant impact on the competitiveness of enterprises and their entry into world markets. An important task in the development ...

On the development of the communicative competencies of service specialists

Volume 7, Issue №3, 2021
The transition to a digital economy is an objective reality of our days. The concept of the digital economy is associated with the transformation of the value system (increasing ...
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