PROBLEMS OF EFFICIENCY AND QUALITY IN SERVICE ACTIVITIES
The use of outsourcing in the hotel business
Volume 9, Issue №1, 2023
In the situation of the financial crisis and the expansion of the hotel business in accordance with the federal project «Development of tourism infrastructure», further tightening of competition in ...
Mechanisms of personnel policy used in the activities of the hotel enterprise "Priokskaya Hotel" (Kaluga)
Volume 9, Issue №1, 2023
Employees of the hospitality industry directly help to sell hotel products and the quality of hotel services depends on the professionalism of the staff. For visitors to hotels and ...
Scientific and applied foundations for the development of lean technologies in educational organizations of the region
Volume 8, Issue №4, 2022
The purpose of the article is to study the features of using lean production tools in educational organizations, to consider the practice of forming and implementing a lean production ...
Organizational and economic mechanism for improving the quality of tourism services in the new normal
Volume 8, Issue №3, 2022
Recent years have been extremely challenging for the tourism industry in terms of the impact of the COVID-19 pandemic. A sharp decline in tourist flows has led to a ...
The mechanism of digital transformation of small business subjects
Volume 8, Issue №3, 2022
Currently, the digital transformation of a business is the main direction for increasing its efficiency, while for small businesses these processes are difficult to implement, since they occur separately, ...
Challenge of methodology for calculation of innovation activity indicators
Volume 8, Issue №2, 2022
The methodology for calculating the indicators of innovation activity by country, region and its participants is based on established practice. Comparison of innovation activity indicators, innovation indices and innovative ...
Factors influencing the development of retail network services
Volume 8, Issue №2, 2022
The pertinence of the study stems from the importance of considering the factors of the internal and external environment for the formation and implementation of measures to develop the ...
Main approaches to the formation of state policy in the field of quality
Volume 8, Issue №1, 2022
The state policy in the field of quality has a significant impact on the competitiveness of enterprises and their entry into world markets. An important task in the development ...
On the development of the communicative competencies of service specialists
Volume 7, Issue №3, 2021
The transition to a digital economy is an objective reality of our days. The concept of the digital economy is associated with the transformation of the value system (increasing ...
Financial monitoring of a hotel business as a tool for making management decisions
Volume 7, Issue №2, 2021
The relevance of the use of financial monitoring in the hotel industry is determined by the difficulties of modern business in the Russian Federation. These difficulties require early ...
Typology of models for the development of retail network services
Volume 7, Issue №2, 2021
Current conditions for the development of the trade industry are subject to macroeconomic factors and this certainly affects the transformation of services provided by retail trade networks. In this ...
Methodological approaches to the development of a system of indicators for assessing the quality of sports services (using the example of sports events)
Volume 7, Issue №2, 2021
Under current conditions, the sports services industry is developing rapidly: the number of organizations providing sports services is increasing, the number and scale of sports events is growing, and ...
COVID-19: passenger demand slump due to international travel restrictions
Volume 7, Issue №1, 2021
The global COVID-19 pandemic, national restrictions and an unprecedented drop in passenger demand around the world have resulted in airlines canceling flights, laying off staff, seeking financial support and ...
The nature and resolution of conflict situations in the service industries in the context of using a humane approach and humanitarian technologies
Volume 7, Issue №1, 2021
In the service industries, the most important component of the ongoing business processes is the interaction with customers, so conflicts are not uncommon here. The specifics of conflicts in ...
Current state and trends of catering development in the Russian Federation
Volume 6, Issue №4, 2020
Urbanization of the urban population has contributed to the emergence of catering in the Russian market of public catering services. The positive experience of its implementation in foreign countries, ...
Outsourcing as a way to increase the competitiveness of hotel businesses
Volume 6, Issue №3, 2020
The relevance of the study of the problems addressed is determined by the need to revise and improve the established concepts of hotel management. In the context of ...
Globalization of world economic processes and its impact on the development of service services: a structural mechanism for segmenting consumer preferences in the Russian consumer market
Volume 6, Issue №2, 2020
The relevance of the study of the problems addressed is determined by the establishment of the influence of the globalization process of world economic systems (market) on the formation ...
Analysis of the fast food market in Kazakhstan
Volume 6, Issue №1, 2020
The role of LSM (local store marketing) in the development of the fast food market is very important. It is a marketing service that can be used to properly ...
Digital marketing in the field of service and tourism as a tool for the development of digital economy
Volume 6, Issue №1, 2020
The need for socio-economic development of the Russian Federation and increasing its competitiveness in the world market made it expedient to digitally transform production and social processes. There are ...
Communicative competence as a basis for providing a high level of service in the hospitality sector
Volume 5, Issue №4, 2019
Hospitality is a kind of activity where the professional communication skills of the staff, their ability to build communication with completely different people in an infinite number of situations ...
